911 Misdials – Programming Your PBX To Minimize

Misdialing 911 from your business telephone system not only can cause disruption to your business but can put lives at risk. It happens, more than we'd like to think, but when 911 is dialed, and the 911 operator can not speak to anyone on the line, your receptionist will receive a call back from your local 911 Emergency Center and is told that 911 was dialed from your location and wanting to know what the problem is? Unaware of any Emergencies within the building a frantic check begins. Sometimes even a call to the PBX vendor to see if they can find who dialed 911. If the 911 Center is unable to contact anyone with a return call, they will dispatch Police to check out the situation. This ties up 911 Operators from handling other calls, and pulls a Police officer (s) away from another call where they may need, and can delay a response to a real Emergency, only to later be found that it was a simple misdial.

How does a 911 misdial happen? The most simple explanation is that typically people calling from a PBX will dial 9 for an outside line, 1 for long distance, look again to verify the number they are dialing and then dial 1 plus the number. The actual dial string then looks like this: 9 + 1 + 1 ++. Notice the emergency services number in the string? Since the telephone system and the local carrier will ignore anything after the 911, a call to 911 has just been made!

Vince Foisy, Supervisor of Communications Systems for Rochester Hills Michigan, says that also many misdials are due to improperly dialed international long distance. For example, the country code for India is "91" and the city codes for Delhi and New Delhi are "11". When someone does not know how to or programs to dial the international access code of "011" the actual dial string, again, is "911". Mr. Foisy says that often in these cases, the person calling does not speak English well enough to be understood so a Police Officer may be sent to insure there is no actual Emergency, or the 911 Center may have a contract with a Language Translation Service they connect the caller to that can communicate with the caller again to only find out there is not a problem, then again tying up a 911 operator and costing the centers for the translation service.

Businesses are obliged to ensure that in the event of a real Emergency the 911 call can get out. Often, to help eliminate most misdials, the PBX vendor will program the pbx to force the user to dial "9911". This, of course, looks logical in that the user must dial a "9" for outside line access and then 911. But there is a major flaw in this logic. When in an emergency situation, the user will fall back to what they've been trained to do and that is to simply dial …

What Is SEO, and Why Is It Essential for Your Business?

SEO (Search Engine Optimization) is a method of increasing your visibility in Search Engine results – in non-tech terms – it helps Google find you when your prospects are searching for what you do. I’ve heard clients speak about SEO (either directly or indirectly) as sometimes “tacky”, because when done badly, its glaringly obvious. You’ve seen these sites, where the content doesn’t make sense because there are too many keywords “unnaturally” in the text.

So, why do we do SEO?

First, it begins with an understanding of what your prospects are likely to type into a search engine, and then making sure your website has those keywords naturally throughout its content. Let’s look at a real-world example; if you go to the new grocery store that you haven’t been to before to find salsa, where are you going to go? How are you going to search? When you think “Mexican”, you are applying keywords to your thought process. Find the “Mexican” aisle and you’ll find plenty of salsa options. Now some people may think of salsa -> nacho chips -> snack food aisle, so most likely you’ll also find salsa there, but perhaps a few number of choices. But notice that some brands are in both spots, because they know that both aisles will attract consumers looking for salsa, some may be deliberately looking (Mexican aisle) while others may stumble upon salsa (snack food aisle) while looking for something else. Your grocery merchants predict this behavior by studying the buying habits of individuals and how they search a store.

Your website is no different. Good SEO looks at the search habits of your prospects and strategically develops a plan to organically attract these prospects to your site, by helping them find you. If they’re warm leads (prompting their search), then you want to be at the top of the search results.

Now let’s add the element that more than ever before, searches are being done on mobile devices. Since mobile devices have much smaller screen sizes then laptop/desktop PC’s, being ranked higher on the search (fitting on the screen without scrolling), is a huge advantage.

Search engines are getting smarter about how they interpret keywords on your site. They’re not just looking for a paragraph with content containing keywords. They’re looking at all of your content on your website, including social media and your blog. Search engines want to see consistent relevant content, not just a static paragraph or two overloaded with links and keywords. What does this mean? SEO is a journey, not just a destination. It is ongoing, and involves understanding trends, changing algorithms, and consistently evaluating what can be better.

And right now, for the purpose of this article, we are just talking about keywords (and really only scratching the surface). SEO is also about external links, the anchor text of your external links, and the quality of link sources. We haven’t even touched on that yet.

Two great resources on SEO can be found below, and …

Samsung D900 – Count on Compatibility

With a new handset emerging every week, it has become a whole lot of easier to get the right sort of gadget -as per your needs and financial requirements. Usually, we look for features and technology, while buying a handset. But, there are other aspects, which should be considered prior to take the final decision. And, undoably, looks do play an important part in creating the overall appeal of a handset. The Samsung D900 is one such handset, which can be rightly called as an all-rounder, as it comes with an impeccable blend of good looks and superb features. As far as the exterior is concerned, this phone is endowed with an anthracite colored casing and an enticing slide mechanism.

This is the reason why, this phone has become quite popular among the other slim phones. Besides being a compact handset, this phone does offer a lot in features. With thickness and weight only 13 mm and 85 grams respectively, this gadget easily fits into your pocket, so that you can easily carry it around. It also facilitates photography with its 3.13 mega pixels digital camera, which can capture all those defining moments for you. You also get a very good platform to view all those videos or content on its 2.1 '' TFT display, which supports a resolution of 240 x 320 pixels. When it comes to latest technologies, this phone supports Bluetooth, Quad-Band GSM with EDGE and GPRS.

If its inbuilt 80 MB of memory is not sufficient for you, then you can easily enhance it by using a micro SD card. With loads to offer in such a small handset, you would surely find it amazing that how Samsung has done this. Well, its media player is compatible with various file formats like AAC, AAC + and MP3. The Samsung D900 offers a lot to busy professionals, as it supports various office features with Word, Excel, PowerPoint and PDF files. On the other hand, its hand-free speaker allows you to make calls without holding this handset. Stay ahead and make all those big changes in your mobile life with the Samsung D900. …