Speed in responding to customer queries and delivering orders can be easily met by online businesses as artificial intelligence (AI) is now in practice in eCommerce.
Many businesses implement chatbots, voice assistants and machine learning to meet, if not surpass, a shopper’s expectations.
However, it takes more than expediting customer support and delivery time to retain your existing customers and gain new ones. As an online seller, you should be able to protect them from credit card fraud.
As fraudsters’ hacking tactics get better over time, gaining access to the customer data of online stores is as easy as one-two-three for them. Unfortunately, every fraudulent transaction they pull off is a nightmare for the duped cardholder and, most especially, store owner who is likely to face chargebacks.
However, you’re lucky if your business offers a payment gateway that supports Decision Intelligence (DI), an artificial intelligence (AI) tool used by a … Read More