‘Urgent’ action needed from phone and internet providers, as small business complaints jump 28%

Kate Carnell looking at the camera: Royal Commission

© Provided by Smart Company
Royal Commission

Small business ombudsman Kate Carnell has implored telecommunications providers to improve how they work with small businesses “as a matter of urgency”, following a jump in the number of complaints by business owners since the start of July. 

Small business complaints to the Telecommunications Industry Ombudsman (TIO) rose by 28% during the first quarter of the financial year, continuing an upward trend over the past year. 

According to the TIO’s latest complaints report, 5,527 complaints were made to the ombudsman by small business customers between July and September, compared to 4,323 complaints in the fourth quarter of 2019-20. 


Load Error

Small business complaints accounted for 16% of total complaints to the TIO during this time, which the ombudsman said is the highest proportion and volume for small business complaints in the past five quarters.

Overall, residential consumers and small businesses made 34,476 complaints

Read More

LG’s $359 phone for AT&T is one of the cheapest 5G offerings we’ve seen


The K92 in its “titan” gray color.


As mobile carriers continue to roll out and expand their 5G coverage throughout this year and the next, phones that can connect to the next-gen network are becoming more affordable. The latest device to tout 5G and a low price is the LG K92 5G, a $359 phone that will be available from US carriers AT&T, Cricket and US Cellular. LG reported that the phone will go on sale “shortly,” though no exact date has been announced at the time of this writing.

The LG K92 5G features a 6.7-inch display with thin bezels and a hole-punch camera on the front of the display. It’s powered by a Snapdragon 690 chipset and a 4,000-mAh battery. In addition to a 16-megapixel front-facing camera, it has four other cameras on the back: a 64-megapixel standard shooter, a 5-megapixel wide-angle camera, and two other cameras

Read More

The Police Can Probably Break Into Your Phone

The companies frequently turn over data to the police that customers store on the companies’ servers. But all iPhones and many newer Android phones now come encrypted — a layer of security that generally requires a customer’s passcode to defeat. Apple and Google have refused to create a way in for law enforcement, arguing that criminals and authoritarian governments would exploit such a “back door.”

The dispute flared up after the mass shootings in San Bernardino, Calif., in 2015 and in Pensacola, Fla., last year. The F.B.I. couldn’t get into the killers’ iPhones, and Apple refused to help. But both spats quickly sputtered after the bureau broke into the phones.

Phone-hacking tools “have served as a kind of a safety valve for the encryption debate,” said Riana Pfefferkorn, a Stanford University researcher who studies encryption policy.

Yet the police have continued to demand an easier way in. “Instead of saying,

Read More

How to download HBO Max movies and shows onto your phone or tablet to watch when you’re without internet

a sign on the screen: It's easy to download shows and movies with HBO Max. Anadolu Agency/Shutterstock

© Anadolu Agency/Shutterstock
It’s easy to download shows and movies with HBO Max. Anadolu Agency/Shutterstock

  • You can download HBO Max titles onto your smartphone or tablet to watch later or when you’re offline.
  • To download a show or movie from HBO Max, tap “Download” on the show or movie’s details page.
  • You can find content you’ve downloaded in the HBO Max app by tapping the “Profile” icon and then going to the “Downloads” tab.
  • Visit Business Insider’s Tech Reference library for more stories.

If you subscribe to the latest iteration of HBO’s streaming service, HBO Max, you have access to everything in HBO’s usual catalog of programming, along with a wealth of shows and movies.


Load Error

And luckily, if you know you’re going to be somewhere without internet service later, you can download these shows and movies to your smartphone or tablet to watch offline. 

One thing to keep

Read More

New Huawei phone comes at crucial time for Chinese company

Huawei’s new smartphone has an upgraded camera, its latest advanced chipset and a better battery

LONDON — Huawei’s new smartphone has an upgraded camera, its latest advanced chipset and a better battery. What it may not have outside the Chinese tech giant’s home market is very many buyers.

Huawei, which recently became the world’s No. 1 smartphone maker, on Thursday unveiled its Mate 40 line of premium phones, a product release that comes at a crucial moment for the company as it runs out of room to maneuver around U.S. sanctions squeezing its ability to source components and software.

The Mate 40 could be the last one powered by the company’s homegrown Kirin chipsets because of U.S. restrictions in May barring non-American companies from using U.S.

Read More

Xiaomi’s 80W wireless tech promises to fully refill a phone battery in 20 minutes


Xiaomi launches an 80-watt wireless charging method.


A new challenger joined the ultra-fast charging wars on Monday, as Xiaomi unveiled an 80-watt charging system it says will fully revitalize a phone battery in less than 20 minutes. 

The Chinese phone maker says its new charging method, “80W Mi Wireless Charging Technology,” can charge a 4,000mAh battery to 10% in one minute, 40% in eight minutes and 100% in 19 minutes. This is a step up from last year’s 30-watt charging tech, which refills a similar battery size to half in around 25 minutes, according to the company. 

Xiaomi didn’t specify how the charging method works or whether it will ship with a device. But the Chinese-phone maker does lay claim to the title for shipping the fastest wireless charger with a commercially

Read More

Vivo’s V20 Pro Is The Best Phone For Selfies

I still remember the email in early 2017. Partly because it was the first time Chinese smartphone brand Vivo officially reached out to me, but also because the email asked if I wanted to test “the perfect selfie phone.”

Vivo was talking about the V5 Plus, which had an at-the-time absurd 20-megapixel front-facing camera. I tested the phone, and although the selfie camera did pull in more light in dark scenes, the rest of the phone was a generic iPhone clone that felt uninspired. Vivo’s software was also not my cup of tea.

Credit to Vivo, because they have improved on the V series drastically with every generation since. Even by the very next phone in the series, the V7 Plus (the V line skipped even numbers and jumped from 5 to 7 to 9, etc., until this month) had developed its own identity

Read More

Buying iPhone 12? Go through this checklist on your old phone now


The iPhone 12 comes in blue and it looks pretty awesome. 

Apple/Screenshot by CNET

Apple’s iPhone 12 and iPhone 12 Pro are now available to order. If you’re holding out for the iPhone 12 Mini or iPhone 12 Pro Max, you have a couple more weeks before they’ll be available. Either way, do yourself a favor and follow our checklist to prep your iPhone. It’ll make setting up the new iPhone 12 so much smoother and save you time and headaches. 

Triage your apps and photos — trust us

This isn’t a fun task, I admit, but it’s a necessary one. Sit down and go through all of the apps installed on your phone, deleting the apps you no longer use. Then, go through the Photos app and delete all of the random screenshots, photos and videos you don’t want to keep. 

Your iPhone will feel

Read More

After Math: Apple’s unveils its inaugural 5G phone amid a week of firsts



October 22nd is shaping up to be a big day for Virgin Galactic. The company confirmed last week that it is readying SpaceShipTwo for a new round of flight tests beginning on that date. Should the launch go according to plan, this will mark the first time that the vehicle has operated out of the firm’s new headquarters at Spaceport America.



Remember the Howe brothers? Guys made that DARPA super-tank a few years back called the Ripsaw? Well, tanks aren’t all they make. Their company has designed and marketed a super-powered robotic firefighter as well, dubbed the RS3, and have just sold one into service with the Los Angeles Fire Department.

model y


Tesla buyers who decided to splurge on Tesla’s $3,000 third row option for the Model Y are in luck. CEO Elon Musk announced via Twitter this week (having recently dissolved the company’s PR department) that production

Read More

An iPhone-loving Best Buy rep told me which phone to buy and I’m stunned


This was the phone I wanted to see.

Cho Mu-Hyun/ZDNet

When October comes, you can get jittery.

You stare at your phone and wonder whether it’s the best expression of who you are. Or, perhaps, of what you’ve become.

Cynically, smartphones makers know this. So they bombard you with their latest wares at your most vulnerable time.

Why, I look down at my black, somewhat scratched iPhone XR and I see a reflection of a dark, damaged soul.

And then there was last week’s iPhone 12 event which tantalized with a gamut of phones that all have very similar capabilities but very different sizes.

I went, therefore, for psychological guidance to the home of physical retail objectivity, Best Buy.

I hadn’t been to one for quite a while and I needed some cheery, forthright advice.

Now She Sees It, Now You Don’t.

I confess I’ve been teetering toward the concept

Read More