Having more than one antivirus installed on a device can cause various issues. (Photo: Getty Images)
Q: In February, I upgraded from Windows 7 to Windows 10. Ever since I have been receiving the following error message daily: “Norton Security Scan cannot launch because %CCROOT% failed in initialization.” Despite the message, Norton seems to be working correctly, though I should also say it’s strange in that I’ve received no notification of any kind from it since the upgrade either. I contacted Norton Support, and they suggested I uninstall and reinstall Norton, which I did three times, but despite doing this the problem has remained. Any ideas how to fix this issue?
— Al S., Vero Beach
A: This doesn’t appear to have anything to do with your upgrade to Windows 10.
Research on this error message on the Norton Support Community Forum shows it to be related to a conflict caused between the version of Norton Security you currently have installed on your system and one you may also have installed via Comcast, who offers a free truncated version of Norton for its customers.
While one might think a system will be more secure with two antivirus programs running at the same time, in reality this actually makes your computer more vulnerable to threats, because the two antivirus programs cancel each other out during their simultaneous operation, leaving you defenseless to actual infections when they arrive.
Thus to fix this situation, start by removing both Norton titles from your system using the Removal Tool found at this URL: support.norton.com/sp/en/us/home/current/solutions/v60392881.
Following that, please reinstall your full Norton Security program, but do not install the program from Comcast. While the Comcast version is perfectly serviceable, it is a truncated version of the program, whereas the original version you have is comprehensive and thus the preferred means of protection between the two.
Once installed, and after rebooting, your error should disappear and the program should run normally again.
Moving forward, please ensure you only have one antivirus installed and running at a time.
Also know that anti-malware programs like MalwareBytes (malwarebytes.com) run on different protocols than antivirus programs like Norton. That means you can have both an antivirus program and anti-malware program working in tandem on your machine with no ill effect. In fact, it’s advised to do so letting the anti-virus run continuously and running a manual scan with your anti-malware program once every week or two. That should provide enough basic protection for most everyday computing activities.
Having said this, if the steps above do not solve the problem, then contact Comcast Support for additional help as the research above indicates the conflict may be due to their tie-in software and not Norton specifically.
Untangling the web
Few holiday light displays match the extravagance and creativity as those found in and around the Pigeon Forge region. While travel advisories and restrictions might make it difficult to visit the region in person this year, this handy site showcases plenty of digital offerings to help fill the gap. Most noteworthy are the virtual light shows and various virtual tours and videos of the area’s popular Winterfest and Festival of Trees — just click on the respective links here to launch the interactive features. For those willing to make the trip to the area, you’ll also find plenty of travel-related information, such as hotel, cabin and dining options — please call ahead for availability and visitation guidelines.
Contact Eyal Goldshmid at [email protected]
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