Adapted transit users want compensation after STM’s website shut down by virus

When a ransomware attack shut down the Montreal transit authority’s website last week, it left many of the people who use adapted transport stranded.

The Société de transport de Montréal (STM) could offer only essential appointments for work or medical visits — and even then, many people were refused travel, as the service struggled with capacity.

Now, they are demanding compensation, and they want to know when the site will be fully functional.

The virus crashed the STM’s online platforms, starting Oct. 19. Since then, the transit authority has been working to get them fully restored.

While buses and the Metro kept running, the STM’s para-transit services were restricted to essential appointments and its booking website shut down.

The para-transit service is reserved for people with reduced mobility, who require door-to door transport around the city.

Steven Laperrière, general manager for Regroupement des activistes pour l’inclusion au Québec (RAPLIQ) —

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