Having more than one antivirus installed on a device can cause various issues. (Photo: Getty Images)

Q:  In February, I upgraded from Windows 7 to Windows 10. Ever since I have been receiving the following error message daily: “Norton Security Scan cannot launch because %CCROOT% failed in initialization.” Despite the message, Norton seems to be working correctly, though I should also say it’s strange in that I’ve received no notification of any kind from it since the upgrade either. I contacted Norton Support, and they suggested I uninstall and reinstall Norton, which I did three times, but despite doing this the problem has remained. Any ideas how to fix this issue?  

— Al S., Vero Beach

A: This doesn’t appear to have anything to do with your upgrade to Windows 10.

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