Selects and Rolls Out 8×8’s Integrated Voice, Video, Team Chat and Contact Centre Solution in Just Eight Days to Support ‘Operate from Anywhere’ Strategy
8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Slater and Gordon, the UK’s leading consumer legal services business, has deployed the 8×8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy.
Slater and Gordon provides high quality, technology-driven legal services across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law and criminal defence. With customer-centricity and technology at the heart of their operations, Slater and Gordon wanted to bring its vision of ‘work anywhere’ to life, while creating a multi-channel, self-service experience for its clients.
Partnering with leading cloud communications consultancy EveryCloud, Slater and Gordon selected and rolled out 8×8’s integrated voice, team chat, video conferencing, and contact centre solution across its UK-based offices and contact centres. The 8×8 Open Communications Platform replaced several distributed on-premises telephony and contact centre systems, which offered limited features and flow of information between offices, often posing compliance and security concerns, as well as making it difficult to collaborate and engage customers, especially while working remotely.
When COVID-19 emerged earlier this year, Slater and Gordon had a robust business continuity plan in place and were able to resume operations across its 2,000 micro-offices and deploy more than 300 contact centre agents to remote working within just eight days. Their communications platform was key to not only supporting an efficient distributed workplace, but transforming the way legal services are delivered.
Slater and Gordon have plans in the coming month to leverage the 8×8 Open Communications Platform’s unique CPaaS capabilities, offering SMS APIs for integration into business workflows plus a no-code solution for marketing purposes. Using the no-code Campaign Manager, their marketing team can instantly add a SMS digital messaging channel for more convenient and efficient client communications. The extensibility of the open platform provides Slater and Gordon with deep integration as needed while also offering a fast time to market with applications when no code solutions are required.
“Investing in technology has allowed our lawyers more flexibility to serve our clients. They’re no longer location-specific and can be productive, working remotely and securely, from any location,” said Jon Grainger, CIO at Slater and Gordon. “Our innovative way of working makes us a healthier and happier business, whilst also ensuring we provide an efficient, and improved service to our clients. Working with 8×8 has set us up for success and we’re confident we will remain resilient in the face of the crisis this year.”
“We are thrilled to be working with a forward-thinking organisation like Slater and Gordon, and supporting them on their journey to create a digital workplace that is tailored to the way they do business. A technology company at heart, we’re pleased to be giving them an open communications platform where they can mix and match the capabilities needed to achieve their vision of providing clients high quality legal services,” said Jamie Snaddon, Managing Director, EMEA at 8×8.
About Slater and Gordon
Slater and Gordon is one of the largest and well-known providers of consumer legal services in the UK. Its mission is to provide high quality, technology-driven legal services to all UK customers. Slater and Gordon has been at the forefront of a number of major legal cases in recent history; securing a series of significant legal victories over Volkswagen in the ongoing emissions scandal, including a High Court ruling the car maker had installed so-called “defeat devices” to 1.2million UK cars to cheat clean air regulations, establishing ethical veganism as a protected philosophical belief in law – under the Equality Act 2010 – in a landmark employment tribunal ruling, and achieving compensation on behalf of a number of victims of the London Bridge terror attacks.
About 8×8, Inc.
8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, Twitter and Facebook.
8×8® and 8×8 X Series™ are trademarks of 8×8, Inc.
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8×8, Inc. Contacts:
Bee Hindocha, 44 (0)20 8059 9230
Victoria Hyde-Dunn, 1-669-333-5200